Recent Posts

What You Can Expect

12/2/2019 (Permalink)

If a client has suffered damage to his or her home, it is important to act quickly. SERVPRO’s 24 hour availability makes them a top choice for many insurance agencies. Here is what you can expect during the first several hours after contacting the restoration company.

1. A Quick Response
When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, they will begin preparing to address the needs of your client.

2. Arrival to the Damaged Site
With over 1,700 locations, SERVPRO can arrive quickly to any emergency. They can be on site to begin the restoration process within four hours. This fast response can make a huge difference if your client’s home has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

3. Inspection and a Verbal Briefing
Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. This should all happen within eight hours of your initial call. They will provide a verbal briefing so that you and your client are aware of what will happen next. Their quick 24 hour response will allow them to begin mitigation as soon as possible to prevent any further damage before they begin work on necessary repairs. Because it can spread and worsen quickly, the 24 hour period after damage has occurred is crucial. SERVPRO’s fast response will save the agency money and allow your client to have their home back sooner.

Training for our Techs

11/26/2019 (Permalink)

Our technicians here at SERVPRO of Walker & Winston Counties go through rigorous training from the IICRC. The IICRC stands for the Institution of Inspection, Cleaning, and Restoration Certification. The IICRC  is a non-profit, standard setting organization that offers training courses for water mitigation, fire restoration, mold remediation, and other types of cleaning. Our technicians study IICRC standards and practices in all those areas of cleaning. New franchise owners also go through these types of training. The training with the IICRC that owners go through is a 15 day hands on course that provides them with valuable information. It is important for the owners to go through this training so that they can pass on the information and keep the standards high as they continue to hire new technicians. 

SERVPRO also offers a great deal of web based training. Technicians and those in the office, have access to these trainings. The web based modules are usually video based with knowledge checks at the end.

By knowing that our technicians are highly trained, it should give you the peace of mind knowing you will have someone come into your home or business who will give you the best service.

It's Turkey Time

11/18/2019 (Permalink)

We are a little over a week away from Thanksgiving. The holiday season has snuck up on us pretty fast. This is the time of year where everyone starts thinking about all of the delicious food they are going to cook for their family get togethers. Turkey is a holiday staple, and there are many ways to cook a turkey. Living in the South, the most popular version of turkey is to be deep fried. Sadly, there are many instances every year where the end resulted in a firey ball of poultry. Follow these easy tips to keep you and your family safe this holiday season!

  • Thaw and Dry turkey completely before cooking.
  • Thaw the turkey in the refrigerator approximately 24 hours for every 5 pounds.
  • Fryer Setup
  • Use fryer OUTDOORS and away from decks, garages, homes, and other structures.
  • Keep children and pets away from the fryer. 
  • Use on a flat surface to avoid accidental tipping. 
  • Measure the Oil
  • Do not overfill the oil in the fryer. Always read the instructions before use.
  • Be Prepared 
  • Use oven mitts to protect hands and/or arms.
  • Have a grease-rated fire extinguisher nearby and ready.
  • Finishing Up
  • Remove pot from the burner and place on a level surface.
  • Allow oil to cool overnight before disposing of it

You can always call SERVPRO of Walker & Winston Counties if you suffer any type of fire damage from cooking this holiday season. We are here to help!

Freezing Pipes are No Fun

11/11/2019 (Permalink)

The temperatures are starting to fall and it looks that the first freeze of the year is quickly headed our way. During this time of year, the chance for freezing and bursting pipes skyrockets. Burst pipes are one of the most common causes for property damage during the winter season. These types of damages can easily cause thousands of dollars in damage to your home and belongings. The pipes that are at the highest risk of freezing and bursting are those in unheated interior spaces like basements, attics, and garages. Be mindful though, that those pipes that run through exterior walls or cabinets can also freeze. Here are some simple tips to keep your home safe and dry during hard freezes this year!

  • Insulate your pipes
  • Keep garage doors closed
  • Open kitchen and bathroom cabinet doors
  • Keep temperature in home consistent

Bio-hazard Clean Up

11/4/2019 (Permalink)

Abio-hazard is best defined as a risk to human health and the environment around it. The hazards come from microorganisms that are found in blood, and bodily fluids. These types of hazards can be very harmful to anyone that comes into contact with them, and can pose serious health risks. Some of the microorganisms are so small that they cannot be seen by the naked eye. 

Our team is full of professional crew members that can handle the situation quickly, respectfully, and correctly to leave the affected area without a trace of contamination. You can trust that SERVPRO of Walker & Winston Counties take the time to ensure the correct safety equipment is used, and that the correct chemicals and procedures are used to make sure the job is done correctly. 

Dealing with a crime, traumatic event, or death is undoubtedly difficult. You can depend on SERVPRO of Walker & Winston Counties for courtesy, empathy, and quality clean up throughout your home or business. We are here to help to do our part in restoring your space and your peace of mind. Do not hesitate to call us today, we are always here to help.

It's Fire AND Holiday Season

11/4/2019 (Permalink)

October is Fire Prevention Month, but November really does kick off the “fire season”. The holidays are fast approaching, and that does mean a spark in residential fires. SERVPRO of Walker & Winston Counties can handle all aspects of a fire loss. Our team can handle board up to clean up, demo to reconstruction. We are a one stop shop.

The reason for the majority of fires during this time of year is because of cooking. This is the time of year for holiday parties and family get togethers. There is so much delicious food to be cooked, and sometimes in our daily lives we get a little bit distracted with all the hustle and bustle, and end up forgetting about food we have in the oven or on the stove top and end up causing a fire. Another reason for fires, is space heaters. The temperatures are finally cooling off and we are looking for ways to keep warm and cozy. The dangers of space heaters is that w sometimes do not leave enough room between the heaters and fabrics such as curtains, mattresses, and blankets. 

If a fire happens at your home during this holiday season, do not hesitate to give us a call.

Fall Weather Worries

10/25/2019 (Permalink)

There are so many fun activities to do during the fall. The weather is cooler, the humidity is lower, so it’s the perfect time to go to a pumpkin patch, or to a corn maze. There are so many great things about this time of year, but there are also some weather woes that could put a dampen on your fun plans.


October and November are the last months of hurricane season. It seems the tropics always seem to fire up during this time of year. With these storms, they can bring heavy rainfall to your area. It is important to pay attention to weather reports, and be advised of any road closures due to flooding. The old saying is, “turn around, don’t drown.” That saying still applies to this day. If you see standing water on the road ways, do not attempt to drive or walk through it. It only takes 6 inches of water to sweep people and pets away. 


The leaves are turning beautiful shades of red, orange, and yellow. They are such a sight to see as your driving in the countryside. The leaves can also bring some hazards to your driving. Leaves that have fallen can gather on the roadways and cover up important road markings, and deep pot holes. Leaves can also cause slick road conditions. If you add freezing temperatures to the mixture, your car will lose traction and feel like you are driving on a frozen road. Just use caution during these times, so you can enjoy all the festivities fall brings!

Fall is Finally Here

10/2/2019 (Permalink)

Fall is such a fun time of the year! The crisp autumn air makes you want to curl up on the couch with apple cider, with the fireplace going, and having your favorite movie on the television. Here are  few safety tips to keep in mind while enjoying this wonderful season. 

Fire Safety

  • Have your heating and cooling company come out and service your furnace
  • Use space heaters in a well ventilated area, and keep three feet of area around the heaters
  • Never go to sleep with a candle still burning, and always keep candles away from children and pets

Driving Safety Tips

  • Be aware of poor visibility from falling leaves, rain, fog, and darker afternoons from the time changing
  • Watch for children playing in leaves close to the street, and pay attention to school buses picking up and dropping students off at their homes
  • Have sunglasses handy for those bright mornings
  • Keep an eye out for potential ice

Home Maintenance Tips

  • Look up for low hanging power lines before trimming trees
  • Wear appropriate footwear when climbing ladders to get leaves off of the roof
  • Keep driveways and walkways clear of fallen leaves

Fires Cause Unpleasant Odors

8/20/2019 (Permalink)

If you find that your home has been damaged by a fire, you know that the smoke and soot has created unpleasant problems throughout. It is important to get these problems taken care of quickly and properly.

When the materials start to burn, the smoke that is produced will start to travel throughout the home or building. The smoke will leave odorous residues and deposits on various surfaces. Unless fast and professional action is taken, these residues and deposits can cause permanent damage to your items and contents. This will also result in the odors lingering around and resurfacing at times. These types of damages can be made more sever when the property owners are unprepared and try to clean their items and building by themselves.

All of your restorable items that were in the affected areas will be professionally cleaned and deodorized to preloss condition. These types of items include furniture, curtains, electronics, art, floors, walls, ceilings, and HVAC systems and ducts. Here at SERVPRO of Walker & Winston Counties do not just come in and cover up the odors, we seek out the problem and eliminate it completely.

A Fire, Where?

8/19/2019 (Permalink)

Do you ever remember to check under your home in the crawl space? There are many important things under there such as water drain pipes and electrical wiring. Have you ever thought of the chance of a fire breaking out from underneath? The possibility of that is slim usually, but you cannot rule it out completely. There is always a chance that the wiring or equipment could malfunction and cause a fire to start. In additions to the potential of having a fire damage, there might also be water or mold that you did not know about previously.

It is important to make sure that you have enough fire alarms throughout your home. A fire in the crawl space will not give off smoke, so they can burn undetected for hours or even days. The fire would eventually move up into your HVAC system, and only then would you know there is a fire.

It may seem like a pain, but it is important to check under your home periodically for any potential hazards. If you have fire damage, do not hesitate to call SERVPRO of Walker & Winston Counties, today!